At ProSeq Research Labs, we aim to provide a clear and dependable shipping experience for every order. This Shipping Policy explains how we process, dispatch, track, and handle orders after purchase.

By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

We review and prepare orders for shipment on normal business days, excluding weekends and recognized holidays.

Processing time may vary depending on:

• Order volume
• Product availability
• Payment verification
• Address verification
• Compliance or account review, where applicable
• Holidays or unexpected operational delays

Orders are not considered shipped until they have been transferred to the applicable shipping carrier.

2. Shipping Methods

Available shipping methods appear during checkout based on destination, order contents, and carrier availability.

Shipping options may include standard or expedited services where available.

Estimated delivery dates provided during checkout are estimates only and are not guaranteed unless the carrier specifically states otherwise.

3. Shipping Charges

Shipping costs are calculated at checkout based on factors such as:

• Delivery location
• Package weight
• Package dimensions
• Selected shipping method
• Carrier rates

Any applicable shipping charge will be shown before you submit your order.

4. Order Tracking

Once an order has been dispatched, we will send available tracking information to the email address associated with the order.

The shipping carrier provides tracking updates, which may take time to appear after the package is accepted into the carrier’s network.

Customers are responsible for monitoring tracking information after shipment.

5. Shipping Addresses

Customers must provide a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP or postal code
• Contact information

If you notice an address error, contact ProSeq Research Labs as soon as possible at support@proseqresearch.com.

We cannot guarantee we can change an address after an order has entered processing or has already shipped.

6. Undeliverable or Returned Packages

If a shipment is returned to us because of an incorrect address, incomplete delivery information, refused delivery, or another issue outside our control, additional shipping charges may apply before we can resend the order.

We will handle any reshipment based on the circumstances of the original order and applicable company policies.

7. Delivery Delays

Although we work to process orders efficiently, delivery delays may occur due to circumstances outside ProSeq Research Labs’ control.

These may include:

• Carrier delays
• Severe weather
• Transportation disruptions
• High seasonal shipping volume
• Natural disasters
• Incorrect address information
• Government or regulatory actions
• Other unforeseen logistical issues

ProSeq Research Labs is not responsible for carrier delays occurring after a package has been transferred to the shipping provider.

8. Lost Packages

If tracking information indicates a shipment may be lost in transit, please contact the shipping carrier first, then contact us at support@proseqresearch.com with your order information.

We will review available tracking details and assist where reasonably possible.

A package that shows as delivered by the carrier may require further investigation before we can consider any action.

9. Delivered but Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

• Checking the delivery location carefully
• Checking with household members, reception staff, or neighbors
• Reviewing any available carrier delivery photo
• Contacting the shipping carrier
• Allowing a short period for delayed delivery scans where applicable

If the package remains missing, contact our support team with your order number and tracking information.

10. Damaged Shipments

If your order arrives visibly damaged, please contact ProSeq Research Labs promptly.

To help us evaluate the issue, you may be asked to provide:

• Your order number
• Photographs of the shipping package
• Photographs of the affected product
• A description of the issue
• The shipping label or tracking information

Please retain the original packaging until the matter has been reviewed.

11. Incorrect or Missing Items

If your shipment contains an incorrect item or an item appears to be missing, contact support@proseqresearch.com with your order number and details of the issue.

Our team will review the fulfillment records and determine the appropriate next steps.

12. International Shipping

International shipping availability may vary by destination.

Customers placing international orders are responsible for understanding the import requirements, restrictions, and regulations that may apply in their country or jurisdiction.

ProSeq Research Labs does not guarantee that every product can legally be imported into every destination.

13. Customs, Duties, and Taxes

International shipments may be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Handling charges
• Other government-imposed fees

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Customs processing may also delay delivery. ProSeq Research Labs does not control customs clearance times or fees imposed by local authorities.

14. Shipping Restrictions

We reserve the right to decline, cancel, or restrict shipment to certain locations where:

• Carrier service is unavailable
• Legal or regulatory restrictions apply
• Import restrictions exist
• The order cannot be reasonably fulfilled
• Compliance concerns require additional review

If an order cannot be shipped, we will contact the customer using the information provided during checkout.

15. Product Storage After Delivery

Customers and qualified laboratory personnel are responsible for reviewing the storage information associated with each research material after delivery.

Storage conditions may vary between products. Always refer to the product label and available documentation for applicable handling and storage information.

16. Research Use Notice

ProSeq Research Labs supplies products strictly for laboratory research use.

They are not for human or veterinary use and are not intended for medical, diagnostic, therapeutic, household, or personal-use purposes.

Customers are responsible for ensuring that all purchased materials are handled, stored, and used only in appropriate research environments and in accordance with applicable laws and institutional procedures.

17. Policy Changes

ProSeq Research Labs may update this Shipping Policy periodically to reflect changes in fulfillment practices, carrier services, business operations, or applicable requirements.

We will post the updated version on this page with a revised effective date.

18. Contact Us

For shipping-related questions, tracking assistance, or order concerns, please contact:

ProSeq Research Labs
Email: support@proseqresearch.com

Please include your order number so our team can assist you more efficiently.

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