ProSeq Research Labs respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact our team, or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Email address
• Billing and shipping information
• Telephone number
• Account information
• Order and transaction details
• Customer service communications
• Information submitted through contact forms
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring URLs
• Date and time of visits
• Website interaction data
• Cookie and similar technology information

Third-party payment providers may process payment card information directly. ProSeq Research Labs may not receive or store complete payment card details when those providers handle transactions.

2. How We Use Your Information

We may use collected information to:

• Process and manage orders
• Provide order confirmations and shipping updates
• Maintain customer accounts
• Respond to questions and support requests
• Provide product and service information
• Maintain website functionality
• Improve website performance and user experience
• Detect suspicious, fraudulent, or unauthorized activity
• Maintain transaction and business records
• Comply with applicable legal and regulatory obligations
• Enforce our website policies and Terms of Service
• Send promotional communications where permitted by law and your communication preferences

We use personal information only for legitimate business purposes and for other purposes disclosed when we collect the information.

3. Cookies and Similar Technologies

ProSeq Research Labs may use cookies, pixels, analytics technologies, and similar tools to operate and improve the website.

These technologies may help us:

• Keep website features functioning properly
• Remember user preferences
• Understand website traffic
• Analyze visitor interactions
• Improve website usability
• Measure marketing and advertising performance
• Protect the website from fraudulent or malicious activity

Depending on your browser and location, you may be able to manage certain cookies through browser settings or available cookie preference controls.

Disabling some cookies may affect the functionality of certain website features.

4. How We Share Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business.

These parties may include:

• Payment processors
• Shipping and fulfillment providers
• Website hosting providers
• Ecommerce service providers
• Analytics providers
• Customer support platforms
• Fraud-prevention and security providers
• Marketing and communication providers
• Professional advisers
• Government authorities where legally required

Third-party service providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when reasonably necessary to protect ProSeq Research Labs, our customers, our website, or the rights and safety of others.

5. Business Transfers

If ProSeq Research Labs is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, we may transfer personal information as part of that transaction, subject to applicable privacy requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order administration, customer service, fraud prevention, recordkeeping, dispute resolution, and legal compliance.

Retention periods may vary depending on the nature of the information and applicable legal or business requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Users should take reasonable precautions when transmitting information online and protecting their account credentials.

8. Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain information about how personal information is processed
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Object to or restrict certain processing activities where applicable
• Opt out of certain targeted advertising, sale, or sharing activities where required by applicable law

Privacy rights are subject to legal limitations and verification requirements.

To submit a privacy-related request, contact:

support@proseqresearch.com

We may request additional information to reasonably verify your identity before processing certain requests.

9. Marketing Communications

If you receive promotional emails from ProSeq Research Labs, you may unsubscribe by using the unsubscribe option included in the communication.

We may still send administrative communications related to orders, account activity, policy updates, security matters, or customer service when necessary.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

ProSeq Research Labs is not responsible for the privacy practices, security, content, or policies of third-party services. We encourage users to review the privacy policies of external websites before submitting personal information.

11. Payment Processing

Payments may be processed through independent third-party payment providers.

Those providers may collect and process payment information according to their own privacy policies, security standards, and terms. ProSeq Research Labs does not control the independent privacy practices of third-party payment processors.

12. Shipping and Fulfillment

To complete and deliver an order, we may provide necessary customer information to shipping carriers, fulfillment providers, logistics companies, or related service providers.

Information shared may include your name, shipping address, contact information, and details necessary to fulfill and track an order.

13. Children’s Privacy

This website is not directed toward children, and ProSeq Research Labs does not knowingly seek to collect personal information from children.

If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise address that information.

14. Research-Use Products and Account Information

Products offered through ProSeq Research Labs are intended exclusively for legitimate laboratory research use.

We may retain information collected during purchases, account creation, or customer support interactions when reasonably necessary to administer transactions, maintain records, enforce our terms, address compliance matters, or meet applicable legal obligations.

Products are not for human or veterinary use.

15. International Visitors

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in jurisdictions where ProSeq Research Labs or its service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country or region.

Where required, we take reasonable steps to handle personal information in accordance with applicable privacy requirements.

16. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on applicable law, these rights may include requesting access, correction, deletion, portability, or information regarding certain disclosures of personal information.

Some residents may also have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as a sale or sharing of personal information.

Requests may be submitted to:

support@proseqresearch.com

We will process qualifying requests under applicable law.

17. Do Not Track Signals

Some browsers provide “Do Not Track” signals or similar privacy controls. Because industry standards and legal requirements concerning these signals may vary, our website may not respond uniformly to all such signals.

Where legally required, we may recognize applicable browser-based opt-out preference signals.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or legal requirements.

When we make updates, we will post the revised policy on this page with an updated effective date.

We encourage users to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

ProSeq Research Labs
Email: support@proseqresearch.com

We will make reasonable efforts to respond to legitimate privacy inquiries in accordance with applicable requirements.

This draft is structured for a U.S.-focused ecommerce/research website, but the final published version should match the site’s actual cookies, payment processors, analytics tools, advertising practices, and data-sharing setup.